Can I book my tickets over the phone?
Absolutley, our consultants would welcome you call on 0800 825 36 33 who can process your reservation over the phone. If you have a question about the booking process, or about a reservation you have already made, you may also email us on enquiry@cheapseats.co.nz

What if I need to cancel or change my itinerary?
For any changes or cancellations you can email your personal online consultant who will assist with all your needs.

How do I get my tickets ?
All reservations will be issued as an e-ticket which will be emailed or mailed to you once full payment has been received. If an e-ticket is not available, a paper ticket will be issued and be couriered directly to you. There will be a small courier fee for this.

What is an E-ticket?
An E-ticket, or Electronic Ticket, is a paperless ticket. Instead of using a paper ticket, your photo ID (such as your passport) is all you need to receive your boarding pass. An E-ticket cannot be lost, as your ID and confirmation number act as your ticket.

Can I use my Frequent Flier miles to buy a ticket on CheapSeats?
No. We are unable to accept any vouchers, coupons or mileage bookings. In most cases, you must book directly with the airline to take advantage of these programs. Contact your miles program for more specific information regarding its program.

Will I earn Frequent Flier miles for purchases on the site?
You may be eligible for Frequent Flier miles directly from your selected airline; however, eligibility is contingent upon the airline's rules. Frequent flier miles may not be available for some deeply discounted fares. In order to verify eligibility, present your account information at the check-in counter prior to the departure of your flight.